Our Policies

ALL IN STOCK ITEMS WILL BE SHIPPED OUT WITHIN 7-14 BUSINESS DAYS.
AUSTRALIA WIDE SHIPPING: 
Will be automatically calculated at checkout.
Sendle or Road Express (TNT) for Australia wide shipping.
Worldwide Express (DHL) for International shipping.
You will notice this caption will be displayed at checkout  If shipping rates are NOT Available due to internal errors with tnt at peak times usually this is between 10am-3pm  "THIS IS NOT FREE. Choose this option IF NO OTHER RATES APPEAR. Shipping charges are sent after purchase." 
INTERNATIONAL SHIPPING: Will be automatically calculated at checkout
WAREHOUSE PICKUP is currently unavailable. 
PLEASE NOTE THAT INSURANCE IS NOT INCLUDED IN OUR POSTAGE RATES
Although our orders are sent via Courier,
Insurance requiring signature on delivery is optional and additional. Please advise us if you require a postage insurance quote. 
PLEASE NOTE: Large mirrors are fragile so there is a high risk of breakage during transit we do not take responsibility for any damages caused with couriers.
RATTAN ITEMS Please be sure before purchasing rattan items that you are 100% happy with the item and do keep in mind that PRE ORDERS may arrive later than expected. This is out of our control in most cases. ALL SALES ARE FINAL. Due to increases in product materials and taxes we reserve the right to change our prices when these situations occur without warning.
PRICE INCREASES IN 2021 - This will apply to products and shipping unfortunately due to the current high price rise in importation and raw materials. As we had our products at a low profit margin we can no longer provide this due to these changes. We do apologise.
IMPORTANT NOTE - PLEASE BE AWARE THAT SOMETIMES SHIPMENTS ARE DELAYED OR DISRUPTED DUE TO PORT CLOSURES, QUALITY CONTROL AND OTHER ISSUES OUT OF OUR CONTROL. WE CAN NOT OFFER REFUNDS FOR THESE DELAYS. WE DO APOLOGISE.
INVENTORY ISSUES MAY ARISE FROM TIME TO TIME:
Although we endeavour to have the correct inventory updated at all times, during our launch and sales events we often experience high traffic to our site. This sometimes leads to technical issues where a product can be oversold due to a system error outside of our control. We apologise in advance for any disappointment this may cause. 
AFTERPAY NOW AVAILABLE
Shop now. Enjoy now. Pay later with 4 simple instalments.
PLEASE NOTE: Refunds are not available on orders made via AFTERPAY. 
We may however offer exchange & store credit depending on the issue.
ZIP PAY NOW AVAILABLE  
See checkout for details same conditions apply as AFTERPAY for refunds/exchange
RETURNS/EXCHANGES
Refunds will only be processed if the item is faulty or damaged within 7 days of receiving the item. We can offer a refund , exchange or credit note for a damaged or faulty item please email info@poppyslittletreasures.com so we can arrange this for you. We do not offer refunds or exchanges for change of mind. 
All returns to be sent to - 
POPPY'S LITTLE TREASURES 
8 JIMBUCK CLOSE
GLENMORE PARK 2745
NON-RETURNABLE ITEMS 
Gift cards - Also non redeemable for CASH
Swimwear 
Teething toys 
Pacifiers 
Sale items