ALL IN STOCK ITEMS WILL BE SHIPPED OUT WITHIN 14 BUSINESS DAYS.
If you have a large item on order it will be delivered via private courier where possible. Please allow extra time for this as we only have 1 courier servicing the whole of the east coast and have to fill the van.
AUSTRALIA WIDE SHIPPING:
Metro areas ONLY will be automatically calculated at checkout.
PLEASE NOTE: For shipping quotes outside of metro areas please contact email@example.com.
Please be aware that if shipping costs are higher than the price paid at checkout (we do not set the freight cost, they come direct from the freight forwarder) you may be required to pay the difference prior to shipping.
AUSPOST, Hunter Express or private courier for Australia wide shipping.
Poppys Little Treasures reserves the right to change the courier service without notification. (Please note: private courier services don't have tracking available, should you require tracking please email us for a shipping quote from a commercial courier that offers tracking.)
Worldwide Express (DHL) for larger International shipping and AUSPOST for smaller international shipping.
PLEASE NOTE: All our orders are delivered with authority to leave. Should you require a signature for proof of delivery, please contact us at firstname.lastname@example.org
INTERNATIONAL SHIPPING: Will be automatically calculated at checkout
WAREHOUSE PICKUP: Is available by appointment only. Monday - Friday 9.30 - 2.30pm. We will email you to arrange a day/time for collection when your order is allocated.
PLEASE NOTE THAT INSURANCE IS NOT INCLUDED IN OUR POSTAGE RATES
Although our orders are sent via Courier, all care is taken but we except no responsibility for damages caused by the courier. Please advise us if you require shipping insurance to cover any damages this is optional and an additional cost (Shipping insurance available for DHL international ONLY).
PLEASE NOTE: ALL of our mirrors are fragile so there is a high risk of breakage during transit we do not take responsibility for any damages caused with couriers.
RATTAN ITEMS Please be sure before purchasing rattan items that you are 100% happy with the item and do keep in mind that PRE ORDERS may arrive later than expected. This is out of our control in most cases. ALL SALES ARE FINAL. Due to increases in product materials and taxes we reserve the right to change our prices when these situations occur without warning.
PRICE INCREASES IN 2021 - This will apply to products and shipping unfortunately due to the current high price rise in importation and raw materials. As we had our products at a low profit margin we can no longer provide this due to these changes. We do apologise.
IMPORTANT NOTE - PLEASE BE AWARE THAT SOMETIMES SHIPMENTS ARE DELAYED OR DISRUPTED DUE TO PORT CLOSURES, QUALITY CONTROL AND OTHER ISSUES OUT OF OUR CONTROL. WE CAN NOT OFFER REFUNDS FOR THESE DELAYS. WE DO APOLOGISE.
INVENTORY ISSUES MAY ARISE FROM TIME TO TIME:
Although we endeavour to have the correct inventory updated at all times, during our launch and sales events we often experience high traffic to our site. This sometimes leads to technical issues where a product can be oversold due to a system error outside of our control. We apologise in advance for any disappointment this may cause.
AFTERPAY IS NOW AVAILABLE
Shop now. Enjoy now. Pay later with 4 simple instalments.
For more info https://www.afterpay.com.au/faqs/
PLEASE NOTE: Refunds are not available on orders made via AFTERPAY.
We may however offer exchange & store credit depending on the issue.
ZIP PAY NOW AVAILABLE
See checkout for details same conditions apply as AFTERPAY for refunds/exchange
Refunds, replacements or credit notes will only be processed if the item is faulty or damaged within 7 days of receiving the item. We can offer a refund , exchange or credit note for a damaged or faulty item please email email@example.com so we can arrange this for you. We do not offer refunds or exchanges for change of mind or items damaged in transit once it is in the couriers hands. Shipping fees will not be refunded as this fee is a direct charge from the courier. If you are returning an item you will be liable for the shipping cost.
Pre orders are made to order, all sales are final and can not be refunded or exchanged.
Discount codes can not be combined it is one discount per purchase.
Sales discounts are only valid during the sale periods and discounts can not be applied to orders made prior or after sales events. Sale items and last chance items are strictly NO REFUNDS. Pre orders are made to order, all sales are final and can not be refunded or exchanged.
All returns to be sent to -
POPPY'S LITTLE TREASURES
Address available on request
Gift cards - Also non redeemable for CASH