Shipping + Policies

Shipping, Returns & Warranty Policy

 

Shipping

In-Stock Items

All in-stock items will be dispatched within 14 business days when the Commercial Courier shipping option is selected.

Large Items

Large items are delivered via our Private Courier Service, where available, to eligible areas shown at checkout.

As we currently operate one private courier servicing the East Coast, delivery may take 1–4 weeks depending on courier schedules and your location.

Australia-Wide Shipping

Our private courier service covers the metro areas mentioned at checkout (SYD, BRIS, MELB).

If you are not located in the metro areas specified you can choose from the commercial courier options which are located underneath the private courier options at checkout.

If you are unsure and your location is outside of our private courier network, please contact us at info@poppyslittletreasures.com for a custom freight quote.

We ship using a range of trusted carriers including Australia Post, Aramex, Hunter Express, FedEx, StarTrack, Northline, Allied Express and Private Couriers.

Poppy's Little Treasures reserves the right to select the most appropriate courier for each order.

Private courier deliveries do not include tracking. If tracking is required, please contact us before placing your order for an alternative shipping quote.

Authority to Leave

Unless otherwise requested, all deliveries are sent with Authority to Leave (ATL).

If you require a signature on delivery, please contact us before your order is dispatched.

Warehouse Collection

We offer free local pick up from our Western Sydney location.

Please select local pick up from the drop down menu at checkout.

Warehouse collection is available by appointment only.

Monday to Friday
9:30am – 2:30pm

Please email info@poppyslittletreasures.com to arrange a suitable day and time for your collection.

Delivery Delays

Estimated delivery timeframes are provided as a guide only.

Occasionally deliveries may be delayed due to circumstances beyond our control, including:

  • supplier delays

  • port congestion

  • customs inspections

  • extreme weather

  • transport disruptions

  • quality control processes

While we will always do our best to keep you informed, delivery delays alone do not automatically entitle customers to a refund where the goods are still being supplied within a reasonable timeframe.

Shipping Insurance

Shipping insurance is not included in our standard shipping rates.

If you would like your order insured, please contact us before dispatch for a quote where available.

Mirrors & Fragile Items

Every mirror is carefully inspected and securely packaged before leaving our warehouse.

Despite our careful packaging, mirrors and other fragile products carry an increased risk of damage during transport.

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of:

  • the damaged item

  • the packaging

  • the shipping label

We will assess each claim in accordance with the Australian Consumer Law and work with the courier where required.

Inventory

We make every effort to maintain accurate stock levels.

During product launches and promotional events, technical errors may occasionally result in an item being oversold.

Should this occur, we will contact you promptly to offer one of the following:

  • a refund

  • store credit

  • an alternative product

  • or an estimated restock date

Pre-Orders

Pre-order arrival dates are estimates only and may change due to supplier or freight delays.

If a significant delay occurs, we will keep you updated.

As pre-orders are specially ordered for customers, cancellations may not be possible once the supplier has confirmed the order. This does not affect your rights under the Australian Consumer Law.

Returns & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

We do not offer refunds for change of mind.

At our discretion, we may offer an exchange or store credit provided:

  • the item is unused

  • it is in its original packaging

  • it is returned within 14 days

  • it is not a non-returnable item

Return shipping costs for change-of-mind returns are the customer's responsibility.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept change-of-mind returns for:

  • Teething toys

  • Pacifiers

  • Swimwear

  • Gift Cards

  • Clearance items

  • Personalised products

  • Pre-order items (unless required under Australian Consumer Law)

Sale Items

Sale and clearance items are generally not eligible for returns.

However, sale items are still covered by the Australian Consumer Law if they are faulty.

Afterpay & Zip Pay

Purchases made using Afterpay or Zip Pay are covered by the same Australian Consumer Law rights as any other payment method.

Approved refunds will be processed back through the original payment provider.

Price Changes

Prices may change without notice due to supplier pricing, freight costs, exchange rates or taxation changes.

Contact Us

Poppy's Little Treasures

Western Sydney, NSW

ABN: 51 244 591 100

Email: info@poppyslittletreasures.com