FAQ's
My pre-order isn't arriving on time. What are my options?
We understand that delays can be disappointing, especially when you're looking forward to receiving your order.
As outlined in our Terms & Conditions, we are unable to offer refunds for pre-order items if delivery takes longer than originally estimated, as these timeframes are provided as guides only and are subject to supplier and freight delays that are outside of our control.
If the revised delivery timeframe no longer suits your needs, we're happy to offer an exchange or store credit to the full value of your order. Store credits are valid for 2 years, giving you plenty of time to find something you love.
My order contains both in-stock and pre-order items. Can you send the in-stock items first?
Absolutely! We'd be happy to split your order so you can receive your in-stock items sooner.
As this requires an additional shipment, a second shipping charge will apply.
Simply email us at info@poppyslittletreasures.com, and our team will be happy to arrange this for you.
The Poppy's Little Treasures Team